Sending products
Return products or request a repair
Is your product under warranty and does it not meet expectations, or have you received a product that does not match your order? Please contact us or use the RMA form below to return the product.
Would you like to have a product repaired? Submit a repair request via the product page by finding your product. After approval of the quotation, you will receive an RMA document, which you can use to submit and send your product to us.
Return products
You can use this form to send products to us
1. Please complete the form and we will send you a RMA-document by email with your details and a unique code.
2. Then send us the RMA-document along with the products.
Frequently asked questions:
My company is located outside the European Union. What should I consider when sending a product to JC-Electronics for repair or warranty?
The first step is to place a repair order or contact us about returning a product under warranty. You will then receive an RMA document from JC-Electronics. You will need to include a commercial invoice stating that the product is temporarily leaving the country. The invoice should include the following details: That the shipment is under Incoterms DDP The article number HS code Your VAT number The shipping costs to JC-Electronics are at your expense.
How should I package and return a product to JC-Electronics?
You need to pack the package transport proof and write/stick the address of JC-Electronics on the box. You will receive an RMA form after contacting Sales. You should send this form in the box.
What must a return meet?
A product that is returned must be accompanied by clear documentation with completed RMA and problem description.
What is the return policy of JC-Electronics?
For the return policy, see our Terms and Conditions.
How does the refund work after return?
Within 5 days the returned product will be assessed. In case of a positive assessment, the credit will be transferred within 14 days. You will also receive a credit invoice.
When exchanging a product, can I return my old product at the same time?
Yes, you have no more than 30 working days to return your exchange/defective product to JC-Electronics
How do I know if my return has been received and accepted?
Once your product has been received, you will receive confirmation of acceptance by email.
I am not satisfied with the product. What to do now?
Contact the Sales Department.
I have changed my mind and no longer want the product. Will I get my money back?
Yes, if you notify us within the 14-day cooling-off period, you will receive your money back. Please refer to the Terms and Conditions.
Who pays the return costs?
The return costs are paid by the shipping party (the customer).
What happens if my return is not accepted by JC-Electronics?
If a return is not accepted by JC-Electronics, we will contact you to share our findings with you and determine the next steps together.
Do you have a return period?
We apply a return period (cooling-off period) of 14 days.
How do I report a return product?
You will receive an RMA form after contacting Sales. This form should be included in the box.
Can I return a refurbished product?
Yes, you may submit a request to return a part. This is subject to condition of part, and charges may apply.
What do you judge my return on?
A returned product is evaluated to see if it is in a repairable/repairable condition.
Will my return be picked up or do I have to ship it myself?
A product that is returned must be shipped by the customer. The return costs are paid by the shipping party (the customer).
Who is responsible if a return is damaged?
The responsibility of a return is on the shipping party (the customer).