How do I request a repair from JC-Electronics?
A repair can be requested via the form on our webshop by phone or mail.
Do you also repair at customers' premises?
No, we do not repair on site, but only inside JC-Electronics.
What brands do you repair?
JC-Electronics repairs the following brands of industrial electronics: ABB, Allen-Bradley, B&R, Control Techniques, Fanuc, Indramat, Lenze, Schneider-Electric and Siemens.
How long does a repair take at JC-Electronics?
Standard repair is currently 3 weeks. For an emergency repair, we strive to have the product repaired within 5-8 business days.
How do you guys know what needs to be repaired?
After a comprehensive diagnosis, the defect is determined, after which repairs can be made.
Are you testing all the new products too?
No, only used (refurbished) products undergo testing.
Will my industrial electronics also be cleaned during a repair?
Yes, every repair always involves cleaning the entire product.
Do you also replace components if they are not broken (yet)?
Yes, all components subject to wear are always replaced preventively.
Do you also do preventive maintenance on products?
Yes, we perform preventive maintenance on industrial electronics. We do not do this on location, but from our technical department in Leek.
Do you also handle complex issues in the field of industrial electronics?
Yes, after assessment we will determine if we can provide the right solution at the product level.
Can the software be retained in my products?
Yes, in many cases we can keep the software. Please do indicate this on the repair request.